Job Description

The Role:

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Handling data entry tasks and collating and updating information in to the system.

Ideal Profile:

• You have at least 1 year experience within a Customer Service or Data Entry role, ideally within the Consumer and Hospitality, Leisure, Travel industry.
• You have good computer skills ( MS Word, Excel, Powerpoint).
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are organised and have good interpersonal skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Flexible working options
• Opening within a company with a solid track record of success
• Opportunities for career growth & development

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