Job Description

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at  onboardingsupport@lids.com . A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 23312 

Location: Corporate Office 

 

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition, to our wide assortment we are the industry leader in on demand customization.

 

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse. Lids has built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott’s Cactus Jack, and Post Malone. Creating a community where fans, fashion, and culture collide.

 

General Position Summary

Under general direction, performs a variety of tasks, including inventory management, shipping and receiving of I.T. equipment. This position will have the opportunity to learn how to image computer systems with the current Windows operating system, use a ticketing system, and maintain accurate records within our inventory management systems.

 

This is a Monday through Friday onsite position with some opportunities for overtime when deemed necessary.

 

Principle Duties and Responsibilities

• Provide support for retail stores and corporate/field employees for telecommunication related requests.
• Investigate, troubleshoot, and resolve (in real-time) issues brought to you.
• Understand the processes and procedures used to provide support in the retail environment.
• Provide prompt, thorough, and courteous solutions to the issues escalated to you.
• Document, update, and resolve issues in the ticketing system.
• Communicate technical solutions to a non-technical workforce.
• Complete and close the tickets under your assignment in a timely matter.
• Keep documentation up to date.
• Provide regular status updates to leadership when requested.
• While rare, evening/weekend availability may be necessary to address an emergency.

a. Document & maintain Construction request & fulfillment process

b. Work directly with LIDS Construction Department to develop new and potential devices.

c. Coordinate with IT and Construction teams creating documentation to support all new store and remodels needs meeting the impending ship dates.

d. Verify proper shipping of new and remodel equipment giving notification of what and when the shipments will arrive.

7. Provides ownership of the equipment decommission process. Includes keeping accurate inventories, identifying equipment that can be repaired, sold on the secondary market or needs to be scrapped. Executes repairs, sale or scrap pick up.

8. Completes all Dell warranty work responsible for gathering and documenting equipment needing repair, coordination of work to be completed with Dell and return of repaired equipment to active inventory.

9. Configure & Deliver Corp IT Equipment as needed.

10. Interface with all departments, as requested, to fulfill IT hardware needs.

11. Support and adhere to all company policies, procedures, and guidelines.

12. Provide excellent customer service as outlined in the HW&L policy manual.

13. Other duties as assigned.

Job Required Knowledge & Skills

• Excellent soft skills (Communication, Collaboration, Adaptability, and Dependability)
• Associate’s degree or equivalent work experience

Preferred Job Required Knowledge & Skills

• Retail Experience
• Inventory Management

Reports To

Director of Cloud Operations and Client Services

 

#LI-AP1

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at  onboardingsupport@lids.com . A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 23312 

Location: Corporate Office 

Job Tags

Contract work, Work experience placement, Local area, Immediate start, Monday to Friday, Weekend work, Afternoon shift,

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