Wine Club & Guest Experience Manager Job at Rancho Capistrano Winery, San Juan Capistrano, CA

V1FTV0RJdk1FdE5IOG9KUE1vTXpsTERBK0E9PQ==
  • Rancho Capistrano Winery
  • San Juan Capistrano, CA

Job Description

Wine Club & Guest Experience Manager – Full Time

Rancho Capistrano Winery | San Juan Capistrano, CA

Rancho Capistrano Winery, Orange County’s largest winery and Southern California’s Best Winery, is seeking a full-time Wine Club Manager to lead and grow our thriving wine club community. This is a dynamic role for a hospitality professional with a passion for wine, exceptional customer service, and strategic thinking.

Key Responsibilities:

• Oversee all aspects of the Rancho Capistrano Winery Wine Club program, including member acquisition, retention, and engagement

• Serve as the primary point of contact for wine club members, providing exceptional service, timely communication, and personalized experiences

• Manage and coordinate monthly wine club releases, including logistics, inventory coordination, packaging, and pickup scheduling

• Plan and execute member-exclusive events and tastings that drive loyalty and brand connection

• Track membership data and sales performance; analyze trends and identify growth opportunities

• Collaborate with marketing and operations teams on promotional campaigns, digital outreach, and in-store signage

• Maintain accurate member records, payment processing, and compliance with alcohol regulations through VinesOS

• Lead wine tastings, educate staff on wine club offerings, and serve as a brand ambassador at all RCW locations

Qualifications:

• 2+ years of experience in wine sales, wine club management, or hospitality operations

• Strong knowledge of wine and food pairings

• Proven ability to build relationships and deliver high-touch customer experiences

• Organized, detail-oriented, and capable of managing multiple projects and deadlines

• Comfortable with POS and CRM systems; proficiency in Microsoft Office, Canva

• Availability to work evenings, weekends, and during wine club release periods and events

What We Offer:

• Competitive salary - $75k/yr with bonus potential

• Staff discounts and wine perks

• Opportunities for growth within a dynamic and passionate team

• A beautiful work environment surrounded by great food, wine, and people

To apply, please submit your resume to sylvia@ranchocapwinery.com.

Job Tags

Full time, Work at office, Weekend work, Afternoon shift,

Similar Jobs

IntePros

Data Analyst Job at IntePros

 ...Job Title: Procurement Data Analyst Location: Phoenixville, PA (On-site MondayThursday; Hybrid/Remote flexibility on Fridays) Type: Contract-to-Hire Team: Procurement Shared Services Overview: We are seeking a detail-oriented Procurement Data Analyst... 

US Tech Solutions

Video Editor (Short form videos) Job at US Tech Solutions

 ...Job Details Job Title: Video Editor III Location: Burlingame, CA (Hybrid) Duration:...  ...Editor with 5-7 years of experience in video editing, ARVR visualization , AI video generation, storytelling, cinematography for internal marketing. Job description: XR... 

Ethos Veterinary Health

Surgery Licensed Veterinary Technician, AMCS Job at Ethos Veterinary Health

 ...Animal Medical Center of Seattle, WA is hiring a full- timeLicensed Veterinary Technicianto join our Surgery team! We are...  .... Our comprehensive benefits package includes: ~ Health, Dental, & Vision Insurance ~401(k) with Company Match ~ Life Insurance & Disability... 

Medical Services of America

Registered Nurse Clinical Manager Hospice Job at Medical Services of America

 ...Lead with Heart. Serve with Purpose. Clinical Manager Hospice Care | Augusta, Georgia Employment Type: Full-Time Salary Range...  ...quality outcomes. What You Bring: Associates degree in Nursing from an accredited program (required). Current RN license in... 

Creative Cove Inc.

Copywriter Job at Creative Cove Inc.

Our well known retail client is looking for a Copywriter with 1+ years' experience for an immediate long term contract in their Memphis office; this role is onsite M-F 8AM-4:30PM in Memphis TN and the client is looking for a portfolio with a range of work across print ...