Warranty Claims Manager Job at MetroTech Automotive, Charlotte, NC

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  • MetroTech Automotive
  • Charlotte, NC

Job Description

Responsibilities & Duties (included but not limited to): Adjudicate and administer automotive claims, ensuring a smooth delivery of claims services Review policies, investigate claims, and determine the payable amount based on coverage and guidelines Make accurate and timely decisions on claims, providing clear reasons for their determination Ensure adherence to company policies and procedures, as well as compliance with all applicable laws and regulations Evaluate Automotive Car Care claims to determine exposure, liability, and damages Answer incoming claim calls concerning warranty coverage and claim issues from customers and dealerships Manage and respond to emails in our NetSuite portal Prepare necessary forms and gather documentation for all valid claims Communicate internally with management regarding the status of Goodwill claims Make strategic recommendations for scope of coverages and any changes in compliance language Maintain information on various platforms (primarily Excel spreadsheets) for reporting purposes Perform miscellaneous administrative job duties as required

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