Customer Relationship Manager Who we are: FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India. FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India. Till date, we have disbursed over 100,000+ loans worth over Rs. 5,000 Crs+ to small sized businesses across 3,200+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paytm, Paisabazaar, META, etc. for providing credit access to MSME businesses. Founded by CA/ISB alumni, FlexiLoans is funded by marquee funds and HNIs in the form of MAJ invest, Fasanara Capital, Sanjay Nayar (Founder - Sorin Investments, Chairman - KKR India and Ex-CEO, Citibank South Asia), Dr. Harry Banga (Founder, Caravel group), Yogesh Mahansaria (Founder, Alliance Tyres) Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few. Our product offerings and value proposition can be accessed on our website: Business driven by our Company Values: Why join us? A four-time certified ‘Great Place to work’ workplace, at FlexiLoans you will be working with top tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions!) all the while learning and growing with the organization. FlexiLoans is your front row seat to the MSME Fintech revolution in India! What you will work on: ● Proven experience as telesales representative in a BFSI sector who should have an experience in an outbound & Inbound Sales process With proven track record of successfully meeting sales targets. ● Outstanding negotiation skills with the ability to resolve issues and address complaints. ● Call handling as per defined standards ● Go the “extra mile” to meet sales quota and facilitate future sales. ● Understanding the customer needs & building positive relationships with customers. ● Identify prospective customers and execute the disbursement within the credit parameters and process of the organization ● Converting leads from Platforms into Loans by helping Credit team to receive all the required documents and applications The ideal candidate: ● Prior experience in sales of financial products is preferred ● Excellent interpersonal communication skills. Qualification and Experience: ● Educational Qualification: Graduates / MBA in Finance. ● Proficiency in languages – English, Hindi
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