Support Desk Specialist Job at EMR CPR LLC, Los Gatos, CA

WGdhZkJJckpFOWhCODR0Sk1JNDJuTGJGOUE9PQ==
  • EMR CPR LLC
  • Los Gatos, CA

Job Description

Salary: $76,960 - 76,960 per year Requirements:

  • I require candidates to have a minimum of 4 years of experience with macOS and Windows operating systems.
  • A+ Certification is essential.
  • Familiarity with inventory systems and ticketing systems is a must, ideally with experience using platforms such as Salesforce, Zendesk, or Service Now.
  • Candidates must possess professional MacOS experience.
Responsibilities:
  • I need technicians who can provide on-site support along with “Tier 1” assistance, including troubleshooting Mac and phone issues, and escalating as needed.
  • You will handle end-user hardware and software troubleshooting and be proficient in resolving issues with Okta Verify, Duo, and VPN.
  • Familiarity with Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, and Android is vital.
  • You will assist with tools such as Zoom, Google Suite, Google Meet, Google Slides, Keynote, and Jamf.
  • Duties include deploying and collecting monitors and accessories, imaging or provisioning laptops and workstations (though this is not mandatory), and engaging face-to-face with end users to resolve IT challenges.
  • You will be responsible for onboarding and offboarding employees, deploying laptops and mobile devices, upgrading damaged devices, and performing workstation sweeps to ensure monitor functionality and peripheral operation.
  • I expect you to maintain storage room assets and perform printer management along with preventative maintenance and e-waste disposal, including wiping devices prior to e-wasting.
Technologies:
  • Android
  • Hardware
  • Support
  • macOS
  • Mobile
  • Salesforce
  • VPN
  • Windows
  • Zendesk
  • iOS

More:

- This position is located in Los Gatos, CA, and is classified as a contract role, paying $37.00 per hour.
- The working schedule is Monday to Thursday from 8:30 am to 5:00 pm, and Fridays from 8:30 am to 3:00 pm.
- Benefits include dental insurance, health insurance, vision insurance, an employee discount, and a referral program.
- Candidates must be able to commute to Los Gatos, CA, for this in-person role.

last updated 48 week of 2025

Job Tags

Hourly pay, Full time, Contract work,

Similar Jobs

Regions Bank

Credit Products Real Estate Associate Job at Regions Bank

 ...system.**Job Description:**At Regions, the Credit Products Real Estate Associate supports Credit Products Real Estate Managers in identifying...  ...products that may meet client needs.+ For construction or development loans, ongoing construction monitoring and maintenance... 

CNN

Manager, Software Engineering, International Engagement Job at CNN

 ...from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.To see what its like to work at CNN, follow @WBDLife on Instagram and X!CNN is building immersive, highperformance, realtime... 

State of New Mexico

Correctional officer specialist electrician Job at State of New Mexico

 ...accordance with relevant codes. How does it get done? Maintain and repair lighting and electrical systems throughout as adult correctional facility Direct and participate in installation, alterations, repair and maintenance of electrical systems Supervision... 

Mall of America

MOA Information Specialist Job at Mall of America

 ...for all funds by accurately ringing sales and counting out Ensure that all monetary transactions are completed using established cash handling procedures Coordinate MOA lost and found program Listen to guest issues and direct the matter to appropriate staff for... 

Compass Group

JANITOR (PART TIME) Job at Compass Group

 ...for a part time JANITOR position. Location : Lake Hamilton School District - 205 Wolf Street, Pearcy, AR 71964 Note: online...  ...Facility Service Provider. As a member of Compass Group we create clean, safe, and distraction free learning environments for students of...