Service Desk Quality Coach Job at Compunnel Inc., Scottsdale, AZ

V3dLU0FvUE1HTkJCODR0SlA0czBuTGJQL3c9PQ==
  • Compunnel Inc.
  • Scottsdale, AZ

Job Description

Job Title – Service Desk Quality Coach

Work Mode – Onsite Role

Location – Scottsdale, AZ

Type – Full Time Role

Interview Mode – Video

Responsibilities

  • Conduct coaching sessions aimed at improving communication skills to enhance overall customer experience
  • Conduct regular Call Ticket Chat and Email audits to ensure adherence to process and policy standards Provide constructive feedback to agents Share important process updates in team huddles
  • Maintain and share detailed reports on quality audits conducted ensuring transparency and continuous improvement
  • Engage with clients to understand their training needs and tailor coaching accordingly
  • Train and coach associates on accent neutralization and effective verbal communication
  • Foster a positive environment through regular feedback coaching and training in conversational skills
  • Define clear performance standards and expectations to motivate agents toward excellence
  • Conduct regular refresher sessions to reinforce quality standards and best practices
  • Identify operational issues and suggest possible improvements

Requirements

  • A positive detail oriented and empathetic facilitator
  • Excellent written and verbal communication skills with hands on experience in Coaching Quality audits and feedback mechanisms
  • Bachelor’s degree in a related field
  • Proven work experience as a Quality Analyst Voice Coach Communication Trainer or a similar role
  • Excellent customer service skills
  • Excellent Interpersonal and analytical skills
  • Ability to motivate and create an engaging learning environment
  • Good time management and organizational skills
  • Creative disciplined and resilient under pressure
  • Ability to handle stressful situations
  • Ability to offer enhanced customer experience
  • Experience in any ITSM tool will be an added advantage

Job Tags

Full time, Work experience placement,

Similar Jobs

Roshan Hospitality LLC

Laundry Attendant Job at Roshan Hospitality LLC

 ...Roshan Hospitality LLC in Fort Lauderdale, FL is looking for one laundry attendant to join our 25 person strong team. We are located on 3800 West Commercial Blvd. Our ideal candidate is self-driven, motivated, and engaged. Benefits ~ We offer many great benefits, including... 

Acquisition Group

Office Assistant Job at Acquisition Group

 ...groceries to electronic supplies -, picking up and dropping off documents and supplies for company executives. May occasionally drive...  ...duties, such as answering and managing phone calls, copying, scanning, and filing. Opening and closing procedures for the office,... 

Moffitt Cancer Center

Research Compliance Officer Job at Moffitt Cancer Center

 ...cancer. Join our committed team and help shape the future we envision. Summary Position Highlights The Research Compliance Officer is responsible for designing, developing, implementing, monitoring and maintaining an effective research compliance program... 

El Monte Sagrado

Licensed Spa Massage Therapist Job at El Monte Sagrado

 ...~ Growth & Development Opportunities amongst entire company! HC1Requirements: Qualifications: Current license, massage therapist as required by the State. Must be a passionate people person, as this job is highly interactive and requires superb customer service... 

Navarro Inc.

Nuclear Facilities Engineer (3494) Job at Navarro Inc.

 ...Navarro Research and Engineering, Inc. is hiring a Nuclear Facilities Engineer in Schenectady, NY. The candidate must have an active DOE or DOD clearance in order to be considered. Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering...