Job Description

Heirloom Restaurant & Lounge is currently seeking a  Host / Hostess to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service. The Host/Hostess acts as a representative of the hotel/restaurant by providing the highest quality of service to our guests.  Hosts/Hostesses should be well-spoken individuals with a passion for food, wine, and people.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.  

Responsibilities

• Provides the highest and most efficient level of hospitality service expected by our guests.
• Answers telephone to service internal and external guests.
• Takes/makes reservations through Open Table.
• Greets and seats guests.
• Handles room service and to go orders via telephone.
• Handles cash, credit cards and guest room charges.
• Performs accordingly to the company handbook in regards to policies, procedures and regulations.
• Ensures total awareness of in-house VIP’s.
• Maintains a safe and clean work environment.  

Fundamentals

• High school diploma or general education degree (GED).
• Open Table experience is preferred, but not required.
• Comprehensive knowledge of menu.
• Well organized.
• Works well in a team environment.
• Flexibility to work any shift including evenings, weekends and holidays. 
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required.  A second language is desirable.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.

About Us

Heirloom Restaurant & Lounge , connected to The Study at Yale , as comfortable as it is stylish, evokes a way of life centered on evolving New England traditions and relationships to modern life. It is a gathering place for friends and family, as well as a contemporary dining destination for worldly travelers and native weekenders alike.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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