Job Description

POSITION: Receptionist – Client Intake Workgroup

LOCATION: Santa Monica Community Office

SALARY: $50,000k - $52,000k / Annually, DOE with excellent benefits

AVAILABILITY: Immediately

APPLICATION DEADLINE: Continuous until position is filled

Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the placefor you!

The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. Celebrating 95 years of service to Los Angeles communities, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 200 employees, including more than 100 attorneys, who provide free services and resources on a broad range of civil legal issues that impact healthy, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the frontlines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve, and change laws and policies that adversely affect the underserved. For more information, please visit .

LAFLA is currently accepting applications for the position of Receptionist .

QUALIFICATIONS :

• 1-5 years of experience as a receptionist or similar “first point of contact” representative.
• Outstanding verbal communication and customer service skills with the proven ability to relate to diverse individuals with respect and humility on a consistent basis.
• Strong time management skills and the ability to work productively in a fast-paced environment while maintaining attention to detail.
• Proficiency in keeping accurate records and documentation.
• Prior experience working with people who are in high stress situations is helpful.
• Understanding of and commitment to LAFLA’s community-driven mission and priorities.
• Bilingual in Spanish preferred.

EXAMPLES OF DUTIES:

• Greet and assist walk-in visitors at LAFLA’s Santa Monica community office and screen potential clients in-person for legal services eligibility, as needed.
• Answer a high-volume of calls from potential clients and perform an initial intake screening with care and empathy.
• Assess a potential client’s eligibility for legal services by applying a thorough understanding of detailed eligibility criteria and connect every applicant with appropriate resources and information.
• Input potential client and client information into online case management systems timely and accurately, and properly document all client interactions.
• Schedule appointments and communicate effectively via email, Microsoft Teams, and case notes with clients, colleagues, and partner agencies.
• Perform other clerical duties, such as photocopying, scanning, and filing.

HOW TO APPLY - Please submit a cover letter and resume online to ciwgjobs@lafla.org. Include “Receptionist SM – Client Intake” in the subject line.

PROBATIONARY PERIOD – A six-month probationary period will be required.

AN EQUAL OPPORTUNITY EMPLOYER – Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.

The organization is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process or expect to require an accommodation if hired, please contact humanresources@lafla.org.

BENEFITS AND COMPENSATION – LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.

HYBRID WORK SCHEDULE - Depending on job classifications, some LAFLA staff are working on a manager approved hybrid work schedule, with the ability to work remotely up to half the week, if preferred, after the probationary period. The successful candidate must be local and willing to work from the assigned LAFLA office.

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