Job Description

JOB DESCRIPTION

POSITION TITLE: Program Manager – Mental Health Programs

DEPARTMENT: Program Operations

REPORTS TO: Associate Director of Programs

FLSA STATUS: Exempt

POSITION OVERVIEW

The Program Manager is responsible for the daily program operations of direct service programs. The Program Manager will manage clinical, administrative, fiscal, and quality improvement functions that promote the highest element of service provision for the direct care staff and clients they work with.

DUTIES AND RESPONSIBILITIES (Essential Functions)

• Assure that services are provided in collaboration with all applicable funding streams and regulations. Responsible to ensure contract compliance with all funders to include grant management, presentations, and reports.
• Staff supervision including hiring, training, and performance evaluation of staff. If applicable, provide individual and group supervision to interns collecting clinical experience and hours for licensure in their chosen field.
• Responsible for the implementation of the service delivery model and in support of BACS mission, vision, values. Responsible for the implementation of consumer-centered services that are needs-driven and strength-based, and are culturally relevant.
• Manages flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people.
• Manages the maintenance of records and other administrative requirements. Ensures compliance with documentation and charting requirements for all funding streams.
• Implements Continuous Quality Improvement standards and works with staff to implement systems for CQI.
• Communicate effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program management and supervision.
• Participate in the delivery and attendance at trainings for the purposes of agency, professional, and personal development.
• Maintains responsibility for site management of assigned site, which includes but is not limited to facilities and IT management, safety and other inspections, supply inventory and ordering, emergency plans and site safety.
• Other duties as assigned.
• Provide oversight as listed above for clinical programs serving more than 50 clients at any given time, or over 100 annually, AND with over 8 FTE as direct reports, AND with an operating budget minimum of $1M per year.
• Responsible for supervision of the Program Supervisor position up to 2 FTE according to program budget and need, included in the management of program staff.

COMPETENCIES

• Possesses influencing/negotiating skills and excellent oral and written communication. Political savvy.
• Maintains a customer service and strength-based orientation. Embraces diversity in all aspects.
• Possesses problem solving skills and conflict resolution skills.
• Is resilient and demonstrates ability to embrace adversity. Has the ability and eagerness to promote continual learning.
• Strategic thinker and visionary. Possesses external awareness and motivation towards mission and services of agency.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Assesses strengths and needs in the supervision of clinical work. Holds an attitude of strength-based, person-centered services.
• Partnering attitude; high integrity/honesty.Promotes accountability for self and others.
• Works well with others and behaves professionally and ethically while developing professionally.
• Expresses facts and ideas verbally and in writing in a clear, concise and organized manner.
• Ability to manage a department budget.

QUALIFICATIONS:

• LCSW or LMFT or LPCC with current BBS registration required.
• Five years of progressive administrative, supervisory, direct service, and leadership skills and experience in the social service field.
• Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required.
• Demonstrated intermediate proficiency in Microsoft Word/Excel, ability to type 45WPM.
• At least one year of direct service program management with multiple direct reporting FTE.

PHYSICAL REQUIREMENTS:

The position requires frequent sitting and occasional standing, walking and driving. Frequent computer use is required. Lifting is required occasionally, of no more than 20 lbs. at a time. Dexterity is required for paper manipulation and typing. The position requires the ability to see, hear and speak.

ENVIRONMENTAL/WORKING CONDITIONS:

The work is performed in an office environment or out in the community.

EQUIPMENT USED:

Computer, keyboard, telephone, fax machine, copy machine, calculator.

ADDITIONAL REQUIREMENTS:

Position requires a valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.

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