Job Description

About the Role

The Cleaning Partner Manager will work with and report into a team of Cleaning Partner experts to support the quality of our Cleaning Partners in New York City and New Jersey. In this role, you will work closely with each Partner to support their business growth and operational excellence. Building strong relationships with each Partner, you’ll play a vital role in setting them up for ongoing success. You bring the partnership and operational expertise, and we will train you to become an on-the-ground expert in garment care.

You should be comfortable in a fast paced startup environment and willing to travel to visit various Cleaning Partner facilities.

This is a high-visibility role within Rinse, with high potential for continued growth for a top performer.

In this role you will…

• Work onsite at Cleaning Partners to support ongoing partner success and quality.
• Support the execution of initiatives aimed at improving cleaning quality.
• Contribute to operational projects by assisting in workflow testing, implementing changes, and establishing controls that enable long-term quality success.
• Proactively surface workflow issues or performance concerns, and support resolution efforts through data gathering, process mapping, and cross-functional communication.
• Develop subject matter expertise in cleaning operations and partner support - taking ownership and generating measurable results.

As The Ideal Candidate, You…

• Are highly organized. You know how to follow up, follow through, and keep communication clear.
• Are comfortable talking to all kinds of people, from cleaning partner staff to internal executive leadership.
• Are resourceful—you don’t need to know everything, but you know how to find answers.
• Have a positive, solutions-oriented attitude and enjoy being part of a team that works towards solving problems.
• Embrace change and ambiguity, and thrive in a fast-paced environment where high expectations drive high performance.

Bonus Points If You…

• Have experience with spreadsheets (Google Sheets or Excel) and productivity platforms such as Slack, Asana, Hubspot or Pipedrive.
• Are bilingual (English/Spanish is a plus!)
• Enjoy improving processes and organizing workflows

Why Work at Rinse…

• This role is important in making sure our cleaning operations team delivers exceptional quality and consistency across our markets. You’ll play a key part in helping us scale, solve day-to-day issues, review data analysis for trend reporting and create strong relationships with our cleaning partners—ultimately helping deliver the best experience to our customers.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k plans, flexible work and office hours, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

About Rinse

Rinse ( is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we're tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Dallas, Seattle, and Toronto.

Salary range: $90,000 - $120,000 per year

Job Tags

Similar Jobs