Job Description

Job Title:  Assistant Manager aka Client Happiness Hero & Master of Multitasking

Hours: ~16 hours/week (2 days)

Traits We Admire

Are you someone who is impatient and has a high sense of urgency when it comes to getting the job done? You would enjoy rooms full of spinning plates and can look busy even when sitting still. Does the ability to read others and intuition come naturally to you? Those who know you well would describe you as social, open and approachable. You describe yourself as empathetic, outgoing, and very effective in the handling and dispersing of information. You are a naturally curious person who is self-sufficient and enjoys doing a variety of tasks at one time.

Our Core Values: Values at Absolute

• Leadership
• Integrity
• Communication
• Teamwork
• Excellence
• Dedication

Our Culture: The Heartbeat of Absolute

We believe culture is the beating heart of every business. At Absolute, we pride ourselves on our familial, peer-to-peer work culture. We value a friendly and respectful work environment in which work-life balance is appreciated and supported. We believe that empowering team members to make decisions based on their expertise and experience promotes innovation. The next great idea can come from anyone. At the same time, we believe in the power of counsel, mentorship, and advice. Our leadership is always available to help team members make the best decisions for our organization and we have created easy and innovative ways to help our team members interact and exchange ideas with others throughout the company. Providing opportunities for growth and recognition is a top priority for Absolute. 

• Assist customers with renting units in-person, via phone, and through other advertising/marketing opportunities; enhance sales through rentals, insurance and moving supplies
• Provide excellent customer service by identifying storage needs and offering solutions; guide new customers through rental processes
• Resolves issues professionally and positively
• Maintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units; keep well-organized records and perform minor maintenance tasks and regular property inspections to ensure timely and consistent completion
• Shop local competitors in-person and online; report information gathered, including rates and specials, to supervisors and other departments; perform additional marketing functions as needed
• Monitors rates, specials, and revenue-related factors
• Perform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits and completing auctions according to policy and laws

Perks

• Performance-based bonuses and incentives
• Regular team recognition events and awards
• The occasional “unofficial” title change to “Project Maestro”, “Tenant Relations Guru”, “Training Titan”, “Office Dynamo” or “Operations Overachiever” for Top Performers

Voices from Within: Team Member Insights

“When I started at ASM, I was looking for a place to learn and grow in my career. What I have found is so much more than that. Thanks to ASM’s support and guidance, I have been able to take on challenging projects and develop new skills, taking my career to the next level. ASM fosters growth through training exercises and provides continuous education, allowing me to achieve my goals! I truly feel at home with ASM!” - General Manager, with Absolute since November 2021

Job Snapshot – Key Aspects of the Role

• Assist customers with renting units in-person, via phone, and through other advertising/marketing opportunities; enhance sales through rentals, insurance and moving supplies
• Provide excellent customer service by identifying storage needs and offering solutions; guide new customers through rental processes
• Resolves issues professionally and positively
• Maintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units; keep well-organized records and perform minor maintenance tasks and regular property inspections to ensure timely and consistent completion
• Shop local competitors in-person and online; report information gathered, including rates and specials, to supervisors and other departments; perform additional marketing functions as needed
• Monitors rates, specials, and revenue-related factors
• Perform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits and completing auctions according to policy and laws
• Perform landscaping tasks, including weed maintenance, and safely lift and move U-Haul trailers and light (small) equipment as needed
• Collaborate with team members, fostering a positive environment by motivating each other, supporting sales efforts for all areas of the business, and adapting to the needs of a busy, three-team member property

Property Hours

Monday - Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 4:30 PM

Sunday: 9:00 AM - 12:00 PM

Brainy Stuff: What Makes Our Hearts Flutter

• High school diploma/GED required
• Experience in sales or retail environment preferred
• Experience in fast-paced, customer service-related environment preferred
• Property Manager: At least one year of experience in property management experience preferred

*A background screening will be conducted at time of hire.

*For positions that involve driving, a valid driver’s license and reliable transportation are required

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