The IT Manageris responsible for the operational and technical aspects of IT operations on the Destination supporting IT
business systems and related equipment by providing knowledgeable support within the timeframes defined in Service
Level Agreements. The position is also in charge of the tactical maintenance of communications systems, monitoring
system performance, and providing support to maintain maximum uptime of all supported systems. The IT Manager
supports the Operations Director in all operational aspects of IT operations to ensure the Destination performance
objectives, KPI’s, Guest and Team Member satisfaction, and other key results areas consistently meet and exceed
Company’s targets. This position leads by example and requires exemplary organization, multitasking, attention to detail,
leadership skills, excellent Guest and Team Member engagement, training, knowledge of the IT product and service
standards.
All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way
philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.
This Job Description in no way states or implies that these are the only duties performed by the destination team member
occupying this position. All team members may be required to perform any other job-related duties assigned by their
supervisor or management. The nature of this job requires daily interactions with internal and external stakeholders.
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