Live Chat Representative Job at TEC accutite, South San Francisco, CA

V1FDWEFvak5FOUpCODRaS05vZ3dsYm5PK3c9PQ==
  • TEC accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.


We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors, Remote work,

Similar Jobs

Frost Science

Life Support Specialist I Multi-Site (Full-Time) Job at Frost Science

 ...and other related LSS equipment.~Water testing using correct lab practices and procedures (as needed).~Supervised addition of...  ...~Ability to decide when to act independently and when to seek consultation of curatorial staff.~Ability to mentor and train new interns... 

Dozuki

Enterprise Customer Success Account Manager (Remote-US) Job at Dozuki

 ...Overview We are seeking a dynamic and experienced Enterprise Customer Success Manager to join our team. The Enterprise CSM is the strategic...  ...seamless transition from the Implementation/Professional Services team post go-live, establishing a clear Customer Success plan... 

Texas Nursing Services

Registered Nurse Trauma Operating Room | HCA Florida Kendall Hospital Miami, FL Job at Texas Nursing Services

 ...Registered Nurse Trauma Operating Room | HCA Florida Kendall Hospital Miami, FL Full-Time | Nights (Rotating Weekends) | Salary: $39.57 to$53.34/hr (based on experience) Sign-On Bonus: Case by case | Fee: 20% of annual salary Overview HCA Florida... 

The Monument.

2D Animation and Motion Designer Job at The Monument.

 ...typography best practices.Were a small, ambitious design and animation studio based in New York, NY working on a range of projects including...  ...the supervision of the Creative Director to develop 2d and/or 3d motion for a range of media formats including television, web,... 

University of Kansas

Academic advisor senior Job at University of Kansas

 ...Position Overview Jayhawk Academic Advising (JAA) is a unit within Academic Success, a division of Academic Affairs. JAA provides...  ...programs across the University. JAA is staffed by professional advisors, support staff, and graduate assistants. JAA maintains a highly...