Job Description
Brief Description About Applied Aerospace Applied Aerospace Structure Corp specializes in designing, fabricating and testing of lightweight Aerospace Structures. We partner with many major aerospace companies such as SpaceX, Nasa, Northrop Grumman, Boeing and many more. Our manufacturing facility assembles complex parts to add to our customers impressive structures and support their manufacturing needs.
Applied Aerospace values work life balance and proudly offers the following: - 9/80 work schedule, which translates to you having every other Friday off work.
- Medical Insurance: Large percentage of premium covered by company for employee and dependents.
- Dental Insurance: 100% company paid premium for employee and dependents.
- Vision Insurance: 100% company paid premium for employee and dependents.
- Life Insurance: 100% company paid premium for employee.
- Generous PTO accrual.
- Tuition Reimbursement Program.
- 401k: company contribution and match offered
Job Summary All computer support issues and any problems that a user will run into regarding their machine and their ability connect to resources.
Key Responsibilities - Provide first level Technical Support for office/remote users and computer technologies.
- Support users and resolve issues promptly and efficiently.
- Collaborate with Technical Teams to escalate and resolve complex technical issues.
- Maintain accurate documentation of support activities.
- Manage and Prioritize help desk tickets (using an electronic ticketing system).
- Participate in training sessions to stay up to date on technologies.
- Provide guidance, support and training to help users effectively utilize IT resources.
- Ensure compliance with company policies, procedures and best practices.
- Provide support for laptops, desktops, hardware, software, applications, & troubleshooting.
- Provide support for business equipment including printers, copiers, & office technologies.
- Document technical support procedures to ensure consistent delivery with quality.
Qualifications - Experience with technology support and customer service.
- Requires at least 2+ years of experience working in an office environment.
- Requires at least 2+ years of prior experience in an IT support or service desk position.
- Experience supporting computer hardware and software (desktop support and/or help desk).
- Experience installing, troubleshooting and repairing hardware and software.
- Experience logging and managing IT support tickets in a Help Desk ticketing system.
- Experience working in Windows environments and supporting Windows operating systems.
- Experience with Microsoft Office products including M365, Word, Excel.
- Basic networking knowledge and experience troubleshooting connectivity issues
- Basic knowledge and troubleshooting skills including knowledge of TCP/IP, DHCP, DNS.
- Experience supporting mobile devices including iPhones/iPads and Windows tablets.
- Prefer experience with Microsoft Teams, Exchange/Outlook, Edge, and cloud applications.
- Requires high school diploma or higher education (2+ years of higher education preferred).
- Requires excellent communication skills and a customer-oriented approach to support.
- Requires experience working in a team environment.
Note: This job posting is for informational purposes only and does not guarantee the availability of a job position. The requirements and responsibilities mentioned may vary depending on the specific needs of the company at the time of hiring. The salary for this role is $50,000 - $60,000 annually.
This is the lowest to highest salary we reasonably and in good faith believe we would pay for this open role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Applied Aerospace is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics under federal, state and local laws. Applied Aerospace is committed to working with and providing reasonable accommodations to individuals with disabilities or individuals who have a religious or medical accommodation.
Job Tags
Work at office, Local area, Remote work,