Job Description

Responsibilities

• Supervises Housekeeping Operations and Budgets.
  
• Assigns rooms to GRA’s.
  
• Responds to pages and radio calls.
  
• Prioritizes cleaning of rooms and public areas.
  
• Supervises daily Housekeeping shift operations and ensures compliance with all brand and client’s housekeeping policies, standards, and procedures.
  
• Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
  
• Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
  
• Performs property walks.
  
• Maintains positive communication with the Front Desk and PBX.
  
• Utilizes a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.
  
• Inventories stock and performs order to ensure adequate supplies.
  
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
  
• Understand the impact of the department’s operations on the overall property financial goals and objectives.
  
• Verifies all employees have proper supplies, equipment and uniforms.
  
• Runs the “perfect shift” ensuring all tasks are completed.
  
• Ensures laundry is performing each stage of the 8 Step Laundry Flow correctly.
  
• Communicates areas that need attention to staff and follows up to ensure understanding.
  
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  
• Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Trains and maintains adequate certified trainers.
  
• Coaches the 10 Step Cleaning Process.
  
• Coaches the 8 Step Stayover Cleaning Process.
  
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  
• Participates in scheduling employees to business demands and tracking employee time and attendance.
  
• Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
  
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  
• Observes service behaviors of employees and provides feedback to individuals.
  
• Participates in an ongoing employee recognition program.
  
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  
• Empowers employees to provide excellent customer service.
  
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  
• Responds to and handles guest problems and complaints.
  
• Strives to improve service performance.
  
• Available to work nights, weekends, and holidays as necessary.
  

Requirements

Job and Immigration Requirements

• Mexican, North American, or Canadian citizenship.
  
• Possess Cedula Professional on hand (not in process). The degree must be in Hotel Management, Hospitality, or a related field.
  
• Possess Titulo Universitario and grades on hand (not in process). The degree must be in Hotel Management, Hospitality, or a related field.
  
• Have a valid Mexican, Canadian, or U.S. passport with at least 1-year validity.
  
• No previous immigration issues.
  
• Have a valid driver’s license.
  
• Ability to move to the U.S.
  
• Fluency in English.
  

Benefits

Salary & Benefits

• Average gross salary of 50,000 USD per year.
  
• Medical, Prescription, and Vision Date of Hire.
  
• Dental Coverage Date of Hire.
  
• Company Paid Life Insurance 1st of the month after hire.
  
• Company Paid Short Term Disability One year of service.
  
• Company Paid Long Term Disability One year of service.
  
• Employee Assistance Program (EAP) 1st of the month after 90 days.
  
• Funeral Leave 1st of the month after 90 days.
  
• Voluntary Short-Term & Long-Term Disability March 1st or Sept 1st.
  
• Voluntary Life Insurance March 1st or Sept 1st.
  
• Voluntary Critical Illness March 1st or Sept 1st.
  
• 401(k) 1 year of service & 1,000 hours.
  
• Leave of Absence Various eligibility based on the type.
  
• Jury Duty Date of hire.
  
• Vacation Days: For less than five years of service, managers earn 80 hours per year. Each two-week pay period, managers accrue 3.077 hours of vacation, so it builds over time. Paid holidays include New Year’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Day, and Associate’s Birthday.
  

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