Job Description

The Full-Time Center Associate delivers world-class customer service to all retail customers by processing packages and/or packaging and processing packages. Other services we offer are, printing, notarizing, copying, faxing, laminating to name a few. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail/hospitality sales experience, point-of-sale experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Stays current with web based training and best practices
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Takes ownership of the customer's shipping needs and offers viable solutions

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Valid driver's license and reliable transportation

BENEFITS

• Competitive wages and positive work atmosphere
• Discounts on shipping
• Flexible scheduling
• Advancement
• Casual and creative work environment
• Free Parking
• Flexible Schedule
• Flexible Work Hours
• Formal Ongoing Training Program
• Formal On-the-Job Training Program

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