Job Description

ABOUT THE ROLE

Do you thrive on solving real-world problems, staying one step ahead, and making things happen fast? Pella Windows & Doors of Denver is looking for a sharp, solutions-driven Customer Service Representative who’s energized by complexity, chaos (the good kind), and keeping customers happy from start to finish.

This isn’t your average CSR role. You won’t be reading from a script or passing tickets down the line. Instead, you’ll be at the heart of our operation juggling multiple priorities, thinking on your feet, and bringing clarity to the noise. You’ll become a trusted resource for homeowners and contractors alike, navigating schedules, service needs, and smart solutions with confidence.

If you love a challenge, embrace change, and get a thrill out of solving the puzzle this is your kind of job.

WHAT YOU’LL DO

• Own 50+ daily customer interactions: calls, emails, and face-to-face focused on service and satisfaction.
• Troubleshoot customer issues with curiosity and urgency; no two calls are the same.
• Coordinate and confirm service appointments with both homeowners and field technicians.
• Update job details in Salesforce and internal systems with speed and precision.
• Adapt to changing workflows and new technology as we fully implement Salesforce.
• Partner with service managers and sales teams to navigate customer needs and job timelines.
• Track open issues and proactively follow up to ensure no detail falls through the cracks.

WHAT YOU BRING

• High School Diploma or GED (college coursework a plus).
• 2+ years of experience in customer service required, admin support, or dispatching | Preferred in construction or home services.
• A proactive mindset: you don't wait to be told what to do - you see a need and take action.
• Comfortable working with urgency, shifting gears quickly, and managing multiple demands.
• Fast, accurate data entry and great attention to detail.
• Confident using Microsoft Excel and Word; Salesforce or other CRM experience preferred.
• Familiarity with construction, windows, or home improvement industry is a big plus.

WHO YOU ARE

• A problem solver – you’re resourceful, calm under pressure, and love a good challenge.
• A multi-tasker – you can handle competing priorities without losing focus or accuracy.
• A team player – you work well across departments and pitch in wherever needed.
• A communicator – you make customers feel heard, respected, and confident in our service.

What We Offer:

• Benefits start fast – medical, dental, and vision coverage beginning the first of the month after your hire date
• 401(k) with company match to support your financial future
• Paid time off and sick time available for all employees
• Paid company-wide winter shutdown in December to recharge and reset
• Tuition reimbursement to support your continued growth
• Company wellness benefit to help you stay healthy and balanced
• Rewards and recognition programs that celebrate your contributions and wins across the company

EQUAL OPPORTUNITY EMPLOYER

Pella Windows & Doors is an Equal Opportunity Employer committed to a diverse and inclusive workplace. We consider all qualified applicants regardless of race, color, religion, sex, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.

WHY PELLA

Pella isn’t just a window and door company - we’re part of a nationally respected brand known for innovation, craftsmanship, and integrity. Recognized among the T op Companies in Denver to work for in 2024 and 2025 , Pella has built its reputation by investing in people, delivering unmatched products, and creating a culture where employees thrive. Top Workplaces 2025: The 150 winners – The Denver Post

Locally owned and operated in Denver, our team combines big-brand strength with small-team connection. You’ll work in an environment where your voice matters, your ideas are welcomed, and your growth is a priority. We solve problems together, celebrate wins together, and take pride in the work we do - every single day. If you want to be part of a company where you can make a real impact and build something meaningful, you’ll find it at Pella.

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