Customer Service Manager Job at Atlas Search, Nassau County, NY

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  • Atlas Search
  • Nassau County, NY

Job Description

Our client is located in Nassau County and seeking a Customer Service Manager! This role sits on-site Monday-Friday.

Responsibilities:

  • Coach, mentor, and support Customer Service Representatives (CSRs) to meet performance targets and deliver best-in-class service.
  • Manage escalations, cancellations, and follow-ups, ensuring timely resolution and accurate documentation of all customer interactions.
  • Ensure the team adheres to best practices in billing, scheduling, and customer communication.
  • Conduct regular performance reviews.
  • Track and analyze key performance indicators (KPIs) to assess team productivity and customer satisfaction.

Qualifications:

  • Ability to prioritize and multitask
  • 7+ years of Customer Service Experience
  • 3+ years of management experience is required.
  • Positive and professional demeanor

The annual base salary range is $75k to $95k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

Job Tags

Work experience placement, Monday to Friday,

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