Job Description

Overview:

Talent Tuesdays! We will be holding our next open interview event on Tuesday, October 7th from 9:00am-7:00pm. Apply now to get through the process more quickly on site and stop by then to meet the team, tour the contact center, and interview for an on-the-spot offer! We are located at 111 S. 1st Ave, Wausau, WI 54401.

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple part-time seasonal Customer Care Specialists, a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.

“We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so.” – Current Customer Care Specialist, with Foot Locker since 2000.

This position provides flexible scheduling and the opportunity to make some extra money for the holidays! 

This is a seasonal position that will end on or before 2/1/2026 and is located on-site in our Wausau, Wisconsin office. There will be the potential to convert to a permanent position based on business needs.

 

Scheduling:   Hours are available Monday-Friday between 7am-9pm. A minimum of 8 hours of availability per week is required. You would set your own availability for scheduling within these parameters.

Pay rate: $16 / hr  

 

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday beginning  October 27.

What our employees say they love most about working here:

• Their coworkers!
• Flexibility & work/life balance
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities:

• Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
• Empathizing with and prioritizing customer needs
• Efficiently entering customer information and conversation notes into the order management system
  
• Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers

Qualifications:

• Proficient computer navigation skills including ability to multi-task 
• Positive attitude
• Ability to be polite and professional while speaking to customers 
• Previous customer service experience is helpful but not required 

#LI-AF1

Benefits:

• 30% employee discount
• Casual dress code – Wear your sneakers to work!
• Recognition and appreciation programs
• Learning and development platforms

Job Tags

Extra income, Part time, Casual work, Seasonal work, Work at office, Monday to Friday, Flexible hours,

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