Customer Care Service Technician (Warranty Department) Job at Home Creations, Tulsa, OK

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  • Home Creations
  • Tulsa, OK

Job Description


Location 5705 E 71st St, USA, Tulsa, OK, 74136
Job Category Warranty
Employee Type FT Non-Exempt

Contact information

Name Michael Gardner
Phone 918-218-3951
Email mike@glenwoodhomesok.com

Description

Apply Here for Customer Care Service Technician

Position: Customer Care Service Technician (Warranty Department)

FLSA: Non-exempt

Location: Tulsa metro and various locations (indoor and outdoor)

Hours: Monday-Friday 8am to 5pm

General Purpose: To complete all Customer Care requests for warranty in assigned area of city.

Supervision Received : Works under the direct supervision of the Managing Partner or Customer Care Manager.

Supervision Exercised: None

Essential Duties and Responsibilities:
  • Responsible for conducting homeowner orientations and quality inspections
  • Coordinate customer appointments and ensure satisfaction
  • Present recommendations to Managing Partner
  • Provide status reports on any open service request
  • Follow up on outstanding work orders
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers
  • Attend construction meetings and communicate progress reports
  • Attend all staff meetings
  • Interact with customers, vendors, and subcontractors
  • Perform minor repairs in residential homes
  • Any other duties assigned
  • Safety Sensitive Position






PIcb8173b9431c-30492-38249864

Job Tags

For subcontractor, Monday to Friday,

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