Summary of Essential Functions for the Position:
Committed to Caring, the Customer Care Associate is responsible for professionally answering all incoming calls LIVE for the organization by the second ring, ensuring phone calls are transferred via intercom or page timely or transfer to voicemail if requested. This role is required to always demonstrate positive customer service. The Customer Care Associate will provide telephone training to new office staff in person and through Microsoft TEAMS. The Customer Care Associate will provide general office support to the Executive Management Team, Human Resources, and the Regional Vice Presidents of Operations in preparing memos, correspondence, and a variety of clerical activities and related tasks, ensuring confidentiality of work or task performed.
Qualifications / Licensure / Certification / Knowledge / Skills / Abilities / Location / Shift / Compensation:
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