Akkodis is seeking a Call Center Agent for a Contract job in Phoenix, Arizona. Ideally looking for someone who has a Minimum of 2 years in a call center or equivalent customer service position.
Pay Range:$17 -$18/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
• Resolve complex inquiries from callers and contact center agents.
• Take ownership of calls escalating beyond contact center agents.
• Identify and escalate unscripted issues to the resource team.
• Manage escalation log to ensure timely follow-up.
• Provide general assistance with calls in downtime as needed.
Qualifications:
• Minimum of 2 years in a call center or equivalent customer service position.
• Experience with escalated or supervisory phone calls strongly preferred.
• Exceptional verbal and written communication skills.
• Ability to proof-read and edit written responses resulting in no spelling, grammar, or punctuation errors.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at irfan.murtuza@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction...
...Route and detention pay. Safety and performance bonuses of up to $600 per quarter. Longevity bonus of up to $750 per quarter... ...Weekly paychecks. Qualifications Valid Class A Commercial Drivers License (CDL). Drivers on this account are required to drive...
We're Hiring: Research Scientist (Onsite Hershey, PA) Client is looking for a hands-on, curious, and detail-driven Research Scientis t to join their Chocolate Product Development R&D Team in Hershey, PA . This role is all about rolling up your sleeves and getting...
...data sets that are ingested to support DDS program analytics, etc.) Required Qualifications Bachelors degree in Marketing, Advertising, Business, or a related field. 4+ years of experience in digital product management or a similar role. Strong project...
...currently seeking a Senior Applications Developer. Candidates must be able to work a hybrid... ...days onsite in office and two days remote. The selected candidate may choose their... ...technologies. Adhere to industry standards and software best practice guidelines. Candidate...