Job Description

Who We Are:

NOVA Computer Solutions is a small, vertical focused, comprehensive MSP, trusted to provide technology support for local business throughout Northern Virginia, Metro Washington DC, and Maryland. We're constantly growing our team to help us provide even better support, advice, and assistance and we're looking to hire an Administrative Assistant that's able to assist us with exceeding client expectations. If you're reading this and want to experience doing all things IT, chances are, you're looking for the opportunity you've been waiting for – and it's here.

Job Overview:

The purpose of the Administrative Assistant is to support daily operations by managing scheduling, ticketing, and office administration with a focus on exceptional client service. This includes coordinating with internal teams, maintaining inventory, and ensuring timely communication and follow-up with clients. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a dynamic environment. A commitment to professionalism and client satisfaction is essential.

Why Join Us?

Competitive salary based on experience.

The ability to grow your skill set and be challenged.

Yearly performance incentives.

Excellent company culture

Typical Responsibilities:

• Answer phones
• Create help desk tickets
• Review technician schedules to assign tickets to the appropriate team member
• Coordinate with Project Manager, Service Manager, and clients to schedule remote and onsite services

• Follow up with clients to receive feedback on recent services
• Provide timely communication on issue statuses and resolutions
• Respond to client emails promptly and professionally
• Ensure proper escalation procedures are followed
• Triage new tickets sent directly to the service board and ensure prompt assignment to a Help Desk Technician
• Communicate with clients to obtain information needed to complete projects
• Provide exceptional customer service

• Receive and sort mail
• Manage inventory through regular cycle counts and documentation of material received
• Receive packages and inspect material for quality
• Coordinate with Project Manager and Procurement if material is damaged or lost in transit
• Create shipping labels, pack items to ship, send packing slips, schedule pickup and delivery, and coordinate with end users
• Ensure the success of Service Level Agreements (SLA)
• Manage office supplies and order as needed
• Take notes during team meetings
• Provide additional support to team members
• Maintain a strong level of professionalism and commitment to client satisfaction

Required Skills

• 3+ years of customer service experience
• 3+ years of administrative experience

• Exceptional organizational skills with a keen eye for detail
• Strong professional written and verbal communication skills
• Ability to remain calm under pressure
• Self-motivated to work alone or in a team
• Exceptional time management skills

Preferred Skills

• Basic technical knowledge and computer skills
• Experience handling multi-line VOIP phone system
• 55+ WPM

Schedule

8-hour shift (8:00am – 5:00pm) Monday to Friday

Job Type: Full-time

Pay: $17 – 25 per hour

Benefits:

Paid time off

Paid training

Yearly bonus opportunities

401K with company match

Generous benefits package

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